Frontend troubleshooting

Get help resolving common frontend issues.

Frontend not available

Verify that your account has access to the desired Frontend type and check that Custom Frontends are properly provisioned with DNS correctly configured.

SSL certificate issues

For Custom Frontends, ensure DNS validation records are properly configured and verify both domain ownership and DNS propagation have completed successfully.

Access problems

Confirm the correct Frontend selection in your Share configuration and verify that Auth Provider configuration is properly set up for Custom Frontends.